Privacy Policy

Refuge Salon respects your privacy. This policy explains how we collect, use, and protect your personal information.

What We Collect

We may collect your name, email address, phone number, and appointment preferences when you book a service or contact us.

Booking Platform

We use a third-party platform, SalonBiz, to manage our online appointments. When you book through our website, your information is processed securely by SalonBiz in accordance with their own privacy practices.

How We Use Your Information

We use your information to:

  • Schedule and confirm appointments

  • Respond to your inquiries

  • Send occasional updates, promotions, or appointment reminders (only if you opt in)

How We Protect Your Information

We take your privacy seriously and use reasonable security measures to protect your data. We do not sell or share your personal information for marketing purposes.

Your Rights

You may request to view, update, or delete your personal data at any time by contacting us.

Cookie Notice

Our website uses cookies to improve user experience and understand how visitors interact with our content.

What Are Cookies?

Cookies are small text files stored on your device that help websites function efficiently and gather analytics.

Types of Cookies We Use:

  • Essential Cookies – Required for basic website functionality (e.g., booking system).

  • Analytics Cookies – Help us track site usage through tools like Google Analytics.

You can disable cookies in your browser settings, though some features of the site may not function as intended.

Terms & Conditions

By using our website and booking services, you agree to the following terms:

Appointments

We ask that you arrive on time for your scheduled appointment. Cancellations made less than 24 hours in advance may be subject to a cancellation fee.

Pricing

All prices are subject to change. We strive to keep our service menu accurate but recommend confirming prices when booking.

Intellectual Property

All content on this website—including logos, photos, text, and branding—is the property of Refuge Salon and may not be reused without written permission.

Limitation of Liability

Refuge Salon is not responsible for any damages resulting from use of our website or services. We make every effort to ensure accuracy and quality but cannot guarantee uninterrupted service.